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We are at 185 SW 20th Way, Suite S-1 in Dania Beach, and we work across Broward, Miami-Dade and Palm Beach counties. The phone is answered by somebody in this office, seven days a week from nine in the morning until nine at night, and after hours by whoever is on call rather than by a message service that promises a callback.
You will be asked three things: what the system is doing, how long it has been doing it, and whether the outdoor unit is running. That is usually enough to tell whether this is a same-day call, whether there is something worth checking before we come out, and roughly what the visit will involve.
If we cannot get there today we say so on the phone. A window we can actually keep is worth more than a promise that runs out at six in the evening, and it is the difference between a house that is warm and a house that is warm and waiting.
The age of the system if you know it, the brand off the outdoor unit, and whether anything was worked on recently. If there is a home warranty or a manufacturer warranty in play, the paperwork saves a call later. None of it is required, and none of it changes what the diagnosis costs.
Maintenance, quotes and installation dates are booked by the same phone number and are easier to place a few days out. Replacement estimates are measured at the house rather than taken off the old data plate, so allow an hour for one.
Nine in the morning to nine at night, seven days a week, and we take emergency calls outside those hours.
Broward, Miami-Dade and Palm Beach counties. The town pages list the places we are called to most often, and if yours is not there it is worth asking rather than assuming.
There is a diagnostic fee for a repair visit and you hear it on the phone before anyone is dispatched. Replacement estimates are free and take about an hour, because the house is measured rather than guessed at.
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